FAQ

FAQ

Welcome to the Boomer Fashion FAQ page. We’re here to provide clear answers to your questions. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?
Answer: Below are the estimated delivery times for all packages:

  • Handling time: 1-2 business days (Monday-Saturday)
  • Transit Time: 3-5 business days (Monday-Saturday)
  • For more details, refer to our Shipping Policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping within the Netherlands and Australia. For more information, please check our Shipping Policy.

Question #3: Where is Boomer Fashion located?
Answer: Boomer Fashion is an online fashion store proudly based in the Netherlands, offering a wide range of high-quality apparel to customers within the country. We ship within the Netherlands and Australia and ensure efficient and reliable delivery.

Question #4: What payment methods do you accept?
Answer: We accept the following payment methods to accommodate our customers' preferences:

  • American Express
  • Google Pay
  • Maestro
  • MasterCard
  • Visa
  • PayPal
    For more details, refer to our Billing Terms and Conditions.

Question #5: What if I receive a defective product?
Answer: If you receive a defective product, we will replace it at no cost. Please inform us and return the product within 30 days. More details can be found in our Return Policy.

Question #6: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. If you wish to cancel your order within this time, contact us, and we’ll assist with the cancellation.

Question #7: What is your return policy?
Answer: We offer a simple return process. Please visit our Return Policy page for complete details.

Question #8: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. It typically takes 5 business days for the refund to appear on your original payment method, depending on your bank or payment provider. For more details, please refer to our Refund Policy.

Question #9: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 30-day warranty on all purchases. More details are available in our Return Policy.

Question #10: How can I contact customer support?
Answer: You can reach our customer support team by visiting the Contact page or sending an email to our support team at info@boomer-fashion.com.

Question #11: Do you ship internationally?
Answer: Yes, we currently ship within the Netherlands and Australia.

Question #12: Do you have a physical store location I can visit?
Answer: No, we are an online-only store, allowing us to provide the best prices and widest selection.

Question #13: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support for more details.

Question #14: What is the process for exchanging a product?
Answer: To learn more about exchanging a product, visit our Return Policy page.

Question #15: How can I track my order?
Answer: You can track your order through the Track Order page on our website.

For More Information

Customer Support: 24/7

Phone: +31681660510

Email: info@boomer-fashion.com

Address: Torenlaan 5A,  Bussum 1402 AT, Netherlands.